Darefest16

We all agree that today, to make knowledge work more performant, we need networks of experts teaming up around shared purposes, we need more and faster feedback loops, and open platforms are the commons for our information and communication. 
For some teams at the Port of Antwerp Authority, we designed a new process to support this kind of work. Without exception, they do all their work in 'dynamic cases', on a web 2.0-platform. 

We experienced the dynamic case as the most often neglected part of current collaboration: a process that we agree upon for working together and keeping the focus on the purpose.
Too often, your short-term strategy went for the best UX of the tool, but what about the UX of the problem-solving processes we are involved in? 
Moreover, combining tool and process, we neglect new necessary skills for knowledge workers these days: wayshowing, managing conversations, tweeting, community management, working out loud (#WOL), and so on. 

And this is our message: creating a holistic view on people, tool & process makes the difference. It yields exponential profits for teams of knowledge workers. As we've been talking too much and too loud about the tools, in this session we'll focus more on the process, because you don't know that yet.