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Wednesday, August 24 • 10:00 - 11:30
How we use gamification in service design

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In this session we will share our vision on the use of gamification in service design processes. Serious play is an effective way of engaging people for change and designing in complex structures. We have done extensive research on the topic and will share our insights in an interactive session. During this session we'll also demo a card game we developed for doing valuable service design exercises during workshops. This is of special great use to us in our governmental assignments - because of the high complexity and magnitude of stakeholders that work in these organisations.

avatar for Dave Van De Maele

Dave Van De Maele

Founder, Knight Moves
With a background in product management and operations Dave knows how to get things done with people. He is passionate about team performance & improving customer service. In 2015 he founded Knight Moves, a service design studio helping organisations engage teams to deliver experiences... Read More →
avatar for Stina Vanhoof

Stina Vanhoof

Service Designer, Knight Moves

Wednesday August 24, 2016 10:00 - 11:30 CEST
Workshop 1